Privacy and security background illustration

Privacy Policy

Your privacy is important to us. This policy explains how buildhouse collects, uses, and protects your personal information when you visit our website or use our services.

🔒 Last Updated: December 2024

Information We Collect

We collect information that you provide directly to us, such as when you create an account, contact us for support, or participate in surveys. This may include your name, email address, phone number, and any other information you choose to provide.

When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, operating system, and pages you view. We may also collect information about your visit, such as the date and time you accessed our site and the referring website.

For users who register for our services, we collect additional information necessary to provide and maintain our services, including but not limited to project preferences, location data, and communication preferences.

Types of Data

  • 👤 Personal Information
  • 💻 Technical Data
  • 📍 Location Data
  • 📞 Communication Data
  • 📊 Usage Analytics

How We Protect Your Data

  • 🔐 Encryption (SSL/TLS)
  • 🏢 Secure Data Centers
  • 🔑 Access Controls
  • 👥 Staff Training
  • 🛡️ Regular Audits

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. This includes processing transactions, providing customer support, sending you important updates about your projects, and responding to your inquiries and requests.

We may use your information to personalize your experience on our website, recommend relevant services, and provide you with promotional materials that may be of interest to you. You can opt out of receiving promotional communications at any time.

We also use your information to ensure the security of our services, prevent fraud, and comply with legal obligations. This includes monitoring for security threats, investigating potential violations of our terms of service, and cooperating with law enforcement when required by law.

Data Sharing and Disclosure

We understand the importance of protecting your personal information and limiting its disclosure to third parties.

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Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or serving our customers. These providers are bound by confidentiality agreements and are not permitted to use your information for any other purpose.

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Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

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Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and obtain your consent where required by applicable law.

Your Privacy Controls

Communication Preferences

You can choose to receive or not receive certain types of communications from us, including promotional emails and updates about your projects.

Update Preferences

Data Management

You have the right to access, update, or delete your personal information. You can also request a copy of your data or object to its processing.

Request Data Management

Data Security Measures

We implement a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security audits, and employee training programs.

We use industry-standard encryption protocols (SSL/TLS) to protect data transmission between your device and our servers. All sensitive information stored in our databases is encrypted at rest using strong encryption algorithms.

Our security infrastructure is regularly updated to address emerging threats and vulnerabilities. We maintain strict access controls, ensuring that only authorized personnel can access your personal information, and we monitor all access to detect and prevent unauthorized activities.

Data security illustration

Your Rights and Choices

You have certain rights regarding your personal information, and we provide tools to help you exercise these rights.

Access and Portability

You can request a copy of the personal information we hold about you, including information you have provided to us and information collected automatically.

Request Your Data

Correction and Updates

If your personal information is inaccurate or incomplete, you can request that we correct or update it to ensure it is current and accurate.

Update Information

Deletion

You have the right to request that we delete your personal information, subject to certain limitations and legal obligations we may have to retain certain data.

Request Deletion

Opt-Out

You can opt out of receiving promotional communications from us at any time by using the unsubscribe link in emails or contacting us directly.

Manage Preferences

Questions About Your Privacy?

Contact our Data Protection Officer for any privacy-related inquiries.

Contact Us

Privacy Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this privacy policy periodically.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and improve our services. Cookies are small data files that are stored on your device when you visit a website. They help us remember your preferences and provide personalized content and advertisements.

You can control cookies through your browser settings, but disabling cookies may limit some functionality of our website. We will obtain your consent before using cookies for purposes other than essential website functionality.

We may use third-party analytics services, such as Google Analytics, to understand how users interact with our website. These services may collect information about your use of our website and other websites. You can learn more about Google Analytics' data practices at https://policies.google.com/technologies/partner-sites.

Children's Privacy

We are committed to protecting the privacy of children who use our services.

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action. We will work with you to delete your child's information from our systems.

We encourage parents and guardians to supervise their children's internet usage and to help enforce our privacy policy by instructing their children never to provide personal information without permission.

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Age Restriction

Services not intended for children under 13 years of age

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No Collection

We do not knowingly collect personal information from children

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Parent Contact

Contact us if you believe your child provided personal information

International Data Transfers

We may transfer your personal information to countries other than your own for processing and storage.

Data Storage and Processing

Your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your own country. We ensure that any international transfers of personal information are protected by appropriate safeguards.

When we transfer your personal information outside your country, we will implement appropriate measures to ensure that the recipient country provides an adequate level of protection for your personal information, as determined by applicable data protection laws.

Safeguards for International Transfers

  • Standard Contractual Clauses (SCCs)
  • Adequacy Determinations
  • Binding Corporate Rules
  • Certification Programs

Your Rights Regarding Transfers

If your personal information is transferred to another country, you still have the same rights regarding that information as you would if it remained in your own country. We will respect your rights regardless of where your information is processed.

You can exercise your rights regarding your personal information regardless of where it is stored or processed. If you have questions about international transfers of your personal information, please contact us using the information provided below.

Contact Our Privacy Team

For questions about this privacy policy or our data practices:

  • 📧 [email protected]
  • 📞 +63 88 858 9900
  • 🏢 Limketkai Center, Cagayan de Oro City, Philippines
  • 🕒 Monday - Friday: 8:00 AM - 5:00 PM
    Saturday: 8:00 AM - 12:00 PM

Related Policies

Please review these additional policies that work in conjunction with our privacy policy.

This privacy policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.